Support

SAT Locker · Last updated November 3, 2026

Write to us at support@satlocker.app and tell us what happened. If you saved your progress with Apple or with an email, tell us which one you use.

How do I cancel my subscription?

Open your iPhone Settings, tap your name, then Subscriptions, and pick SAT Locker. You can also open the app's Settings and tap Subscription, then Manage subscription. You keep access until the end of the period you already paid for.

I changed phones and my plan is gone

Open the app, tap I already have an account, and sign in with the same Apple Account or email you used before. If the subscription still does not show, tap Restore purchases on the plan screen or in Settings, Subscription, and use the same Apple Account you bought the plan with. If you bought on our website, sign in with the email you used at checkout.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at https://reportaproblem.apple.com.

The lock is not working

• Check that SAT Locker has Screen Time access in your iPhone Settings, under Screen Time.
• Check that notifications from SAT Locker are allowed. The button on the lock screen sends a notification that opens the question.
• Check that your subscription is active. When it ends, the app removes the lock.
• Open SAT Locker once after restarting your iPhone. If the lock still does not show, write to us.

How do I delete my account?

In the app, open Settings, then Account and privacy, then Delete account. This erases your account and your progress. It does not cancel a subscription bought through Apple, so cancel it first.

A parent needs to approve the purchase

If your Apple Account uses Ask to Buy, the purchase waits for a parent or guardian to approve it. Your plan starts as soon as it is approved.